Support

Welcome to OssTV

Questions, Comments or Issues?  Contact us at info@oss.tv. We’ll respond within 24 hours. 

FAQ

HOW DO I ACCESS OSS.TV?

Access us online at www.oss.tv on any browser or internet-enabled device. 

Native apps fro: iOS, Apple TV / tvOS, Android, Roku, and Fire TV / Amazon Fire are in the works. We also offer the following native apps: 

SUBSCRIPTION PURCHASES

Subscribing to OssTV means you will have unlimited 24/7 streaming access to all videos included in the Subscription package. This includes all regular live videos, for a recurring monthly or yearly price. The number of videos included in the Subscription package can vary. We may add or remove videos from time to time.

HOW DOES THE FREE TRIAL WORK?

Signing up for our free trial allows you unlimited access to Oss.TV without being charged for 14 days. Once the free trial expires, you’ll become a full-fledged subscriber and will be billed monthly at the subscription price set when you first began your free trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from nearly any device. Please note, there are no refunds for charges incurred on any subscription plan. To avoid being charged after starting a trial, please cancel the trial before expiration. You will not lose access to the free trial if you cancel early.

I SIGNED UP FOR A FREE TRIAL, BUT NOW I'M BEING CHARGED, WHAT HAPPENED?

Free trials only last for 14 days before converting into subscription accounts. You were charged for the subscription when your free trial ended.

HOW DO I CANCEL MY SUBSCRIPTION?

We don’t want you to leave but have made cancelling your subscription easy; Cancelling your subscription is easy; Login and click My Account, then select Billing. Scroll down and you'll see a button called Change Plan.  Click Change Plan, then click Cancel Membership. Once you've cancelled, you won't be charged again, but your membership will continue until the end of the current billing cycle.

CAN I GET A REFUND?

Because we offer a free period for you to try OssTV before you are billed, we do not offer refunds. You will be auto-billed monthly or annually, depending on your chosen subscription. Cancelled subscribers will not lose access to content until the end of the current billing period or free trial. 

MY CREDIT CARD IS BEING DECLINED. WHY IS THAT?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore may be denied.

HOW DO I UPDATE MY CREDIT CARD?

Changing your credit card information is easy. Sign into OssTV, select MY ACCOUNT then Billing. You can enter your credit card information there.

FORGOT PASSWARD?

If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.

HOW DO I CHANGE MY PASSWORD?

Once signed into Oss.TV, you can change your password by selecting MY ACCOUNT  then PASSWORD in the menu.

I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?

Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at info@oss.tv and we’ll assist you.

PLAY BACK ISSUES.

Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.

Additionally, some older versions of Android do not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.

MORE TIPS TO HELP PLAYBACK ISSUES:

1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.

2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.

3. Restart your wireless router or modem.